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Hotel reservations booked through Shanghai-hotels.com are the lowest rate.

What are the different points between www.Shanghai-hotel.com and other reservation websites?
If it is really the lowest rate published on www.Shanghai-hotel.com?
Why do not you have the system of points?
How to complete booking room(s) on www.Shanghai-hotel.com?
Why I have not received the confirmation email from the property I reserved?
How to cancel an order for room?
If the service of reservation via telephone is available now?
 

What are the different points between www.Shanghai-hotel.com and other reservation websites?
We are not the agent of selling rooms of hotels like others although guests can reserve rooms by using our service. This site is a platform for Shanghai's properties which publish their information and tariffs on this website and provide various accomodations. This means that all guests reserve rooms directly from these properties with Direct/Lowest prices, without extra outcome paid to
ANY sales agent companies. Therefore, it is no doubt that the prices on this
site are the most compatitive.

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If it is really the lowest rate published on www.Shanghai-hotel.com?
Thanks for our Direct Sale of Rooms, generally our prices are the most attractive and much lower than the average rate in the market. It is great that our guests could enjoy the happiness of reservation when the trip to Shanghai is going to start.

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Why do not you have the system of points?
You see every guest has already been enjoying the low rates, it seems no need to build Point system to waste the golden time of our guests. Please pay attention to our home page, news and Special Deals that will show the promotional arrangemnets for guests.

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How to complete booking room(s) on www.Shanghai-hotel.com?
Please fill out all required Fields as accurate as possible following the instructions, until a page appears " Congratulation! The Order Sheet was successfully sent ..." .

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Why I have not received the confirmation email from the property I reserved?
There are some possible reasons for failed receiving confirmation email.
1,If the hotel receives an order with imcompleted information, they are likely to ignore the order.
2,Please check if your email address is workable and if you have received a copy of the Order Form. A wrong email address make the delivery of confirmation  impossible. And network error is also the main reason of delay.

You are allowed to send your Order to the hotel again if neccessary. Please note repeatedly sending oders may be regarded as a kind of violation.
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How to cancel and change an order for room?
Please notify the hotel directly the cancellation or change via Email indicated the order number, your Member ID, full name, check-in date. You are not required to pay for cancellation. The rooms would not be held after 6:00 pm generally unless separate arrangement prior.[Please see the details on the tariff page of the particular property.] 

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If the service of reservation via telephone is available now?
Yes, you are welcome to reserve room(s) via telephone. Please do as the following guidance:
1.Sign up as the member of www.shanghai-hotel.com;
2.Obtain complete information on the hotel you wish to reserve,incl. rate, availability and phone/Fax number,etc. by browsing our website before the trip. Suggest you selecting one more hotels as candidates especially in the travel season.
3.Directly call the hotel and tell them your username of the membership in www.shanghai-hotel.com. Then give all related information for reservation as normal. You will enjoy the low rate as same as you reserve rooms online through www.shanghai-hotel.com.

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